Appointment length – In general, all appointments are booked for a single fifteen minute time slot. Certain types of visits will require a slightly longer appointment, including well baby visits with immunizations, well woman exams and surgical procedures.

Reason for Visit – Our reception staff will ask this question to ensure that you are booked for the necessary appointment length with the appropriate healthcare provider.

Missed appointments/ cancellations without adequate notice – It is important that we know to cancel your appointment if you cannot attend, as other patients would then have an opportunity to be seen. We require 24 hours notice to cancel an appointment. Failure to provide adequate notice may result in a fee. Please see Fee Guide for more information.

Refill Prescriptions – It is important to make sure that you have your prescriptions refilled with enough medicine to see you through until your next visit. If a doctor must write a prescription without an appointment, there will be a $15 fee charged. Certain prescriptions will not be refilled without first seeing your doctor.

Confidentiality – We adhere to a strict privacy policy and are governed by the Personal Health Information Act (PHIA). PHIA is a provincial law that governs the collection, use, disclosure, retention, disposal and destruction of your personal health information. For more information, please visit https://novascotia.ca/dhw/phia/public.asp

Recalls – If the doctor wishes to discuss any test results with you, we will contact you to book an appointment. Doctors give our administrative team instructions about the time frame in which it is necessary to be seen. Results are generally not given out over the telephone. Please remember that only your health care provider is permitted or qualified to discuss your results with you.

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Collaborative Care refers to the positive interaction of two or more health professionals.

Refer to our fee guide for a list of services not covered by MSI.

We encourage you to play an active role in helping us to meet your needs.

Training the next generation of physicians.

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